- Introduction
Enkindle Consulting Pty Ltd trading as Support At Home HQ (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
- Information Collection
- Methods of Collection
We collect personal information from you through various methods, including:
- Communication with you or members of your organisation.
- Your use of our website.
- Completing application forms related to our products and services.
- Providing information for billing and correspondence.
- Registering for webinars.
- Emails and phone calls you make to Support At Home HQ.
- Marketing activities, document downloads, and surveys.
- Types of Information Collected
The personal information we may collect from you includes, but is not limited to:
- Names, addresses, email addresses, phone numbers, and job titles.
- Business name, business address, and business ABN.
- Use of Collected Data
- Purpose
We use the information you provide for the purpose of delivering the services under the Support At Home HQ membership subscription. Additionally, we may use the information for:
- Internal business and management processes (e.g., accounting or auditing).
- Monitoring and improving our website.
- Keeping you informed about our services and company news.
- Marketing our services (you can opt-out as detailed below).
- Marketing Communications
If you do not wish to receive marketing materials from us, you can unsubscribe by:
- Clicking the unsubscribe function in electronic communications.
- Emailing us at info@supportathomeHQ.com.au for hard copy communications.
- Disclosure of Information
Your personal information will only be disclosed to:
- Our employees and contracted personnel as required to provide our services to you.
- Suppliers and service providers and partners (e.g., accounting or auditing service providers, website hosting service providers) in connection with our provision of services.
- With your consent.
- As required or authorised under Australian law, court, tribunal order, or other governmental or regulatory body.
- Access to Your Personal Information
You can request access to the personal information we hold about you by:
- Emailing us at info@supportathomeHQ.com.au (no spam, please).
- Writing to us at PO Box 534, Tugun, QLD 4224.
We may allow inspection of your personal information in person, and provide copies, or a summary of relevant documents. Any charge for providing access will be reasonable and will not apply to lodging an access request. Your request will be dealt with in a reasonable time. We may refuse access in certain circumstances and will provide reasons if we do so.
- Accuracy and Correction
Please notify us if you believe any information we hold about you is inaccurate, incomplete, or out of date. We will take reasonable steps to ensure it is corrected. Notify us by:
- Security Procedures
- Information Protection
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We will de-identify and destroy personal information once our legal obligations cease. Our security procedures are reviewed periodically.
- Internet Data Transmission
While we take reasonable steps to protect your personal information, we cannot guarantee the security of data transmitted over the internet. Transmissions are done at your own risk.
- Data Breach Notification
We are required to notify the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach” if unauthorised access to or disclosure of personal information occurs and is likely to cause serious harm. We will notify you of:
- The nature of the eligible data breach.
- The type of information accessed or disclosed.
- Steps taken to control or reduce harm.
- Assistance we can offer you, such as credit monitoring.
- Steps you can take to mitigate harm.
- Whether the breach has been notified to the OAIC.
Notification will be made using the usual method of communication with you. If not practicable, we will publish the notification on our website.
- Identifiers
We will not adopt as our own any government identifiers you may provide (e.g., TFNs) and will not store these identifiers.
- Links to Other Sites
Our website may contain links to other sites. These sites are not subject to this Policy. You will need to contact them directly to ascertain their privacy standards.
- Cookies
Our website may use “cookies” to enhance your experience. Cookies save your preferences while visiting our site. We do not save personally identifiable information in cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent.
- Changes to Our Privacy Policy
We may vary this Policy from time to time. Changes will be published on our website. By continuing to use our website and provide us with your information, you confirm acceptance of these changes.
- Disclaimer
By using our website, you signify your understanding and agreement to comply with all terms and conditions and confirm your acceptance of this Policy. If you do not agree with the terms of this Policy, please do not use the website or provide us with your personal information.
- Contact Us
For further information or to make a complaint, contact us at: